Kafene seeks an Operations Supervisor to lead a remote team of Customer Service and Collections agents in Guatemala. You will coach, monitor performance, and handle escalations while ensuring compliant, accurate interactions across English and Spanish queues.
You will collaborate with QA, Training, and Workforce Management to optimize coverage, standards, and processes in a fully remote setup.
#J-18808-LjbffrRemote Operations Supervisor Bilingual CS/Collections in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.