ICF Olson is seeking an Operations Lead to oversee day-to-day operations for a large federal contact center and to drive modernization across multiple customer support organizations. The role collaborates with program management and government stakeholders to deliver a unified enterprise customer engagement capability.
The position requires strong operational leadership, business acumen, and experience guiding large-scale contact center transformation within a federal context.
#J-18808-LjbffrRemote Operations Lead, Enterprise Contact Center Transformation in workfromhome at Unknown Company
This position is listed as full time and onsite.