Job Description
Job Description
Summary
Our staffing firm partners with U.S.-based clients, many of which are Managed Services Providers (MSPs). We currently have multiple openings for Remote / Offshore Level II IT Help Desk Support Technicians . This position requires proven experience in supporting business desktop and server environments, including Windows 10 workstations, Windows Server 2016 & 2019, intermediate networking, and vendor-specific hardware/software solutions.
Duties & Responsibilities
* Serve as the primary contact for Windows desktop issues
* Provide end-user technical support and troubleshooting
* Assist with administration and support of Windows Servers
* Monitor system alerts and respond according to established protocols
* Handle escalated service desk requests requiring advanced troubleshooting
* Support onboarding of new users (accounts, access, setup)
* Deliver network support across LAN/WAN environments
* Install and maintain network hardware
* Ensure timely resolution of issues while maintaining documentation standards
Qualifications & Requirements
* Prior experience working for a Managed Services Provider (MSP) is required
* Minimum of 3 years in IT support roles (Help Desk, Desktop Support, IT Support Analyst, Service Desk, User Support, etc.)
* Hands-on experience with Remote Monitoring & Management (RMM) tools such as ConnectWise, Kaseya, or Ninja
* Familiarity with Professional Services Automation (PSA) / ticketing systems , such as Autotask
* Exposure to firewall and network administration (SonicWall, Meraki)
* Strong troubleshooting background across networks, servers, and workstations
* Experienced in Cloud-based environments
* Excellent customer service skills with a professional and courteous approach
* Strong written and verbal communication skills, including group presentation experience
* Dependable, with a consistent work ethic
* Eagerness to learn and expand technical expertise
Employment Type: Full time Location: Johannesburg, SA
Job Description
Summary
Our staffing firm partners with U.S.-based clients, many of which are Managed Services Providers (MSPs). We currently have multiple openings for Remote / Offshore Level II IT Help Desk Support Technicians . This position requires proven experience in supporting business desktop and server environments, including Windows 10 workstations, Windows Server 2016 & 2019, intermediate networking, and vendor-specific hardware/software solutions.
Duties & Responsibilities
* Serve as the primary contact for Windows desktop issues
* Provide end-user technical support and troubleshooting
* Assist with administration and support of Windows Servers
* Monitor system alerts and respond according to established protocols
* Handle escalated service desk requests requiring advanced troubleshooting
* Support onboarding of new users (accounts, access, setup)
* Deliver network support across LAN/WAN environments
* Install and maintain network hardware
* Ensure timely resolution of issues while maintaining documentation standards
Qualifications & Requirements
* Prior experience working for a Managed Services Provider (MSP) is required
* Minimum of 3 years in IT support roles (Help Desk, Desktop Support, IT Support Analyst, Service Desk, User Support, etc.)
* Hands-on experience with Remote Monitoring & Management (RMM) tools such as ConnectWise, Kaseya, or Ninja
* Familiarity with Professional Services Automation (PSA) / ticketing systems , such as Autotask
* Exposure to firewall and network administration (SonicWall, Meraki)
* Strong troubleshooting background across networks, servers, and workstations
* Experienced in Cloud-based environments
* Excellent customer service skills with a professional and courteous approach
* Strong written and verbal communication skills, including group presentation experience
* Dependable, with a consistent work ethic
* Eagerness to learn and expand technical expertise
Employment Type: Full time Location: Johannesburg, SA
Remote / Offshore Level II IT Help Desk Support Technicians in johannesburg at Unknown Company
This position is listed as full time and able to be worked remotely.