Aetna in Lawrence, USA is seeking a Customer Service Representative to handle client inquiries via phone, web, chat or email, and to provide counseling and guidance about Aetna plans, services, and assets.
The role involves explaining plan components like claims, deductibles, balances, and cost sharing, acting as a single point of contact, building trust with clients, and coordinating with other teams to resolve issues.
#J-18808-Ljbffr