Humana Inc. seeks a Manager, IFG Agnostic Call Center to lead the Medicare call center operations handling inbound health plan inquiries. You will ensure service levels, drive process improvements, and maintain compliance with CMS and HIPAA guidelines.
You will coach supervisors, manage KPIs, and coordinate with cross-functional teams during open enrollment and peak periods. Travel quarterly may be required while maintaining a remote-enabled workflow.
#J-18808-LjbffrRemote Medicare Call Center Manager in cheyenne at Unknown Company
This position is listed as full time and able to be worked remotely.