Humana Inc. is seeking a Manager, IFG Agnostic Call Center to lead the Medicare call center, ensuring SLAs, KPIs, and quality member interactions.
You will coach supervisors, monitor performance, and partner with Enrollment, Claims, Care Management, IT, and Legal teams to drive continuous improvement. Required: Active Health Insurance License, 2+ years of healthcare call center leadership, Medicare experience, CMS/HIPAA knowledge, and KPI management.
#J-18808-LjbffrRemote Medicare Call Center Manager - Quality & Compliance in helena at Unknown Company
This position is listed as full time and onsite.