Humana Inc. is seeking a Manager, IFG Agnostic Call Center to lead the Medicare call center operations. The role focuses on inbound selling activities, enrollment support, eligibility inquiries, and regulatory compliance with CMS guidelines.
You will coach supervisors and drive performance improvements across metrics such as AHT, CSAT, and CAHPS. Remote position with periodic travel to Humana offices for training.
#J-18808-LjbffrRemote Medicare Call Center Leader in lincoln at Unknown Company
- Typical pay
- $39,130–$58,290
For context, most customer service representatives earn between $39,130–$58,290 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.