Humana Inc. is seeking a Manager for the IFG Agnostic Call Center to lead day-to-day operations of the Medicare call center, handling inbound and outbound activities, enrollments, and member inquiries.
You will ensure SLAs, monitor staffing, and drive process improvements in a remote-capable, fast-paced environment. You will oversee CMS and HIPAA compliance, partner with Compliance, coach supervisors, analyze KPIs, and prepare senior leadership reports.
#J-18808-LjbffrRemote Medicare Call Center Leader in carson city at Unknown Company
- Typical pay
- $39,780–$61,550
For context, most customer service representatives earn between $39,780–$61,550 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.