Remote Medical Support Assistant (Medical Receptionist)

Remote Medical Support Assistant (Medical Receptionist)Ansible Government Solutions, LLC (Ansible) is currently recruiting remote medical support assistants (medical receptionists) to support the South Texas Veterans Health Care System located at 7400 Merton Minter Street, San Antonio, TX 78229. This is a remote position; however, candidates must be willing and able to work onsite if required. Working hours are Mon-Fri, 7:30am-4:30pm (8hr shifts within the window).

If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers. Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology.

To address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own.ResponsibilitiesSchedule, cancel, and reschedule patient appointments and consultsCoordinate community care services with external providersTrack consults and ensure proper follow-up and completionManage appointment workflows and scheduling metricsAnswer inbound calls and make outbound calls to patients and providersRespond to patient inquiries and service-related questionsCommunicate with clinical staff on care coordination processesProvide professional, courteous customer service at all timesEnter, update, and validate patient demographic and medical informationProcess consults using systems like: HSRM, CPRS, VistA, PPMSMaintain accurate and compliant documentation in EHR systemsProcess incoming records and ensure they are properly uploadedMonitor reports, referrals, and workflow queuesUse Microsoft Office (Excel, Outlook, Teams) for communication and trackingParticipate in team huddles and coordination activitiesWork with care coordination teams, schedulers, and providersEscalate system issues and process inefficienciesSupport lead schedulers and ensure consistent workflow executionQualificationsCitizen of the United States of America.High school diploma or GED.Must live within 50 miles of the facilityAbility to speak clearly, hear and write English.Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 50 wpm with minimum errors.No health restrictions affecting job performance.Basic medical terminologyMinimum 1 year of scheduling experience. Medical scheduling or healthcare admin (strongly aligned), call center or high-volume customer service environmentsNo sponsorship availableAll candidates must be able to:Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shiftLift up to 50 lbs from floor to waistLift up to 20 lbsCarry up to 40 lbs a reasonable distancePush/pull with 30 lbs of forceAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.