Fortuna is seeking a Medi-Cal Call Center Agent for a full-time, remote role serving members from a high-volume inbound environment. The position requires residency within 30 miles of Sacramento, CA and completion of four weeks of paid remote training.
Responsibilities include handling continuous inbound calls, researching policies, and ensuring accurate documentation while meeting strict performance metrics. A six-month healthcare background and 30 WPM with 95% accuracy are required.
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