Remote Marketplace Live Operations Representative

Job Summary

DoorDash is seeking a highly motivated and detail-oriented Remote Marketplace Live Operations Representative to join our dynamic team. In this role, you will act as a key liaison between Dashers, merchants, and customers, ensuring a seamless and high-quality experience across our marketplace. You will manage real-time operational challenges, provide live support, and contribute to the efficiency and reliability of DoorDash's delivery network. This is a fully remote position, offering the flexibility to work from anywhere while making a tangible impact on our marketplace operations.

Key Responsibilities

• Monitor and manage live marketplace operations, ensuring smooth order flow and timely issue resolution.
• Provide real-time support to Dashers and merchants, addressing operational challenges as they arise.
• Communicate effectively with internal teams to elevate complex issues and ensure prompt resolution.
• Analyze operational metrics and provide insights to improve delivery efficiency and customer satisfaction.
• Document and report trends in marketplace operations to identify areas for process improvement.
• Support the onboarding of new Dashers and merchants by providing guidance and operational assistance.
• Maintain a high level of professionalism and empathy while interacting with partners and stakeholders.

Required Skills and Qualifications

• Strong problem‑solving skills and the ability to work in a fast‑paced, dynamic environment.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Comfortable using technology platforms and learning new tools quickly.
• Strong attention to detail and organizational skills.
• Customer‑focused mindset with a collaborative approach to working across teams.

Experience

• Minimum 1–2 years of experience in operations, customer support, or logistics.
• Experience in a high‑volume, fast‑paced environment is preferred.
• Prior remote work experience is an advantage.

Working Hours

• Full‑time remote position.
• Flexible schedule with potential evening and weekend shifts to support live marketplace operations.
• Must be able to respond promptly to operational issues during assigned shifts.

Knowledge, Skills, and Abilities

• In‑depth understanding of operational workflows and marketplace dynamics.
• Strong analytical and decision‑making capabilities.
• Ability to remain calm under pressure and resolve issues efficiently.
• Proficiency in collaboration tools, CRM systems, and communication platforms.
• Adaptability to changing priorities and operational challenges.

Benefits

• Competitive salary and performance‑based incentives.
• Fully remote role with flexibility to work from home.
• Comprehensive health, dental, and vision insurance options.
• Paid time off, holidays, and parental leave.
• Professional development and career growth opportunities within DoorDash.
• Access to employee resource groups and wellness programs.

Why Join DoorDash?

At DoorDash, we are revolutionizing the way communities access food and goods. You will join a fast‑growing, innovative company that values collaboration, inclusion, and excellence. As a Remote Marketplace Live Operations Representative, you will play a critical role in shaping the success of our marketplace while enjoying the flexibility of remote work and a supportive team culture.

How to Apply

To be considered for this exciting opportunity, submit your resume and a brief cover letter highlighting your relevant experience and interest in live operations support. Apply directly through our DoorDash Careers Page or via job postings on leading professional networks.