Independence Pet Holdings seeks a Manager of Workforce Management to lead forecasting, scheduling, real-time adherence, and capacity planning for a high-volume pet insurance contact centre. The role requires coordinating with operations, training, QA, finance, analytics and technology teams to optimize staffing and performance.
You will develop dashboards, drive intraday actions, and provide data-driven insights to leadership while ensuring empathetic service across channels.
#J-18808-LjbffrRemote Manager, Workforce & Capacity Planning in mesa at Unknown Company
This position is listed as full time and onsite.