Remote Manager, Customer Outcomes & Retention

FMX is seeking a Manager of Customer Outcome Management to lead the COM team and drive retention, adoption, and value across post-implementation accounts. You will partner with peers to ensure consistency across segments and allocate ~30% to strategic initiatives while 70% focuses on direct team management.

Ideal candidates have 4+ years in customer success or SaaS with 2+ years of people management experience, and a proven track record of improving retention metrics.