Arketa is hiring a Manager of Customer Care to lead a first-line team of CSRs and Senior CSRs, reporting to the Director of Customer Care. You’ll own development, performance, and queue health for your team, balancing partner advocacy with business needs.
You’ll drive weekly 1:1s, coach on interactions, and collaborate with Product, Engineering, and CX to improve the partner experience across channels. A strong people-first mindset and clear metrics are essential.
#J-18808-LjbffrRemote Manager, Customer Care — Lead Growth & Equity in northern at Unknown Company
This position is listed as full time and onsite.