PHIL is seeking a Manager, Client Engagement to lead a team handling escalations from manufacturer clients’ field sales teams and drive cross-functional resolution of the issues behind them. This is a people leadership and operations improvement role, not a ticket queue role.
As AI takes on more ticket answers, Client Engagement will shift toward preventing escalations. You will report to the VP, HCP Engagement and partner with Client Success, Operational Excellence, and Product to improve
#J-18808-LjbffrRemote Manager, Client Engagement & Ops Improvement in nh at Unknown Company
This position is listed as full time and onsite.