GovCIO seeks a SPOC Major Incident Lead for a TSA Focus contract. You will oversee and resolve complex IT incidents to ensure rapid service restoration and minimal business impact.
You will troubleshoot OS and COTS issues, maintain KB articles, and provide advanced remote desktop support. You will coordinate major incident processes, ensure timely updates to Government points of contact, monitor queues with ACD, and contribute to after-action reports and trend analyses.
#J-18808-LjbffrRemote Major Incident Lead – IT Crisis Response in montpelier at Unknown Company
This position is listed as contract and able to be worked remotely.