Job Description
Job Description
Summary
Our recruitment firm services clients in the United States and we have multiple roles open at the present time for offshore / Remote IT Helpdesk Support Level III Technicians for Managed Services Providers (MSPs). To qualify for this opportunity, you will need to have a track record of understanding in business desktop and server technologies that include: Windows 10 workstations, Windows 2016 & 2019 servers, intermediate networking, and vendor-specific hardware and software.
Duties & Responsibilities
* Point person with Windows Desktop related issues
* End-User assistance
* Assist with Windows Servers
* Monitor alert systems and take appropriate action as per guidelines.
* Receive escalated service requests requiring an enhanced response.
* New User On-boarding
* Network support
* LAN/WAN Maintenance Support
* Network Hardware Support and Installation
Qualifications & Requirements
* Having worked with a Managed Services Provider (MSP) in the past is a MUST!
* Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
* Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja)
* PSA (or Ticketing) software experience (i.e. Autotask)
* History of network and firewall administration (Sonicwall & Meraki).
* Basic knowledge of network, server, and workstation troubleshooting knowledge.
* Excellent customer service skills (courteous, tactful, and professional demeanor).
* Excellent written and verbal communication skills, with experience presenting to groups.
* Reliable work ethic.
* A willingness to learn and grow
Employment Type: Full time Location: Manila, PI
Job Description
Summary
Our recruitment firm services clients in the United States and we have multiple roles open at the present time for offshore / Remote IT Helpdesk Support Level III Technicians for Managed Services Providers (MSPs). To qualify for this opportunity, you will need to have a track record of understanding in business desktop and server technologies that include: Windows 10 workstations, Windows 2016 & 2019 servers, intermediate networking, and vendor-specific hardware and software.
Duties & Responsibilities
* Point person with Windows Desktop related issues
* End-User assistance
* Assist with Windows Servers
* Monitor alert systems and take appropriate action as per guidelines.
* Receive escalated service requests requiring an enhanced response.
* New User On-boarding
* Network support
* LAN/WAN Maintenance Support
* Network Hardware Support and Installation
Qualifications & Requirements
* Having worked with a Managed Services Provider (MSP) in the past is a MUST!
* Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
* Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja)
* PSA (or Ticketing) software experience (i.e. Autotask)
* History of network and firewall administration (Sonicwall & Meraki).
* Basic knowledge of network, server, and workstation troubleshooting knowledge.
* Excellent customer service skills (courteous, tactful, and professional demeanor).
* Excellent written and verbal communication skills, with experience presenting to groups.
* Reliable work ethic.
* A willingness to learn and grow
Employment Type: Full time Location: Manila, PI
Remote Level 3 IT Help Desk Support (MSP) in manila at Unknown Company
This position is listed as full time and able to be worked remotely.