Eliassen Group is seeking a Lead Support Analyst to oversee the reliability of mission-critical scheduling applications across global media operations. You will lead a team of Application Support Analysts and coordinate cross-regional triage to ensure incident, problem, and change management aligns with ITIL.
This remote role requires on-call rotation, off-hours deployments, proactive monitoring, and the development of dashboards and self-service reporting to reduce manual requests.
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