QBE, LLC is seeking a Knowledge Center Tier I Agent to analyze and resolve external-user requests across mission applications. This primarily remote role supports DoD-related systems with a toll-free line, email, web form, and chat.
You will triage requests, create and manage tickets, perform first-contact resolution, and escalate as needed while protecting Privacy Act and CUI requirements. The ideal candidate will have a Bachelor's degree, 3+ years of IT service desk experience, US citizenship,
#J-18808-LjbffrRemote Knowledge Center Tier I Agent in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.