Remote Junior Dispatcher for Non Emergency Medical Transportation (NEMT)

Remote Junior Dispatcher for Non Emergency Medical Transportation (NEMT)

Location: Remote

Schedule: From 8 am to 5 pm EST (New York Time) (8 hour shift), Monday to Friday with every other weekend availability.

Language: Speak English and Spanish.

Responsibilities

Scheduling

• You will schedule vehicles to pick up and drop off clients to their medical appointments
• You will inform drivers of their assignments for the day and/or week.
• You must be able to schedule last‑minute trip requests and be sure the clients reach their appointments on time.

Communication

• You will communicate with patients, healthcare providers, and drivers to ensure that everyone is aware of the schedule and any changes that may occur.
• You will listen and speak to people by dispatching software and phone. Your ability to listen, speak plainly and communicate effectively will be necessary.
• You will work in a fast‑paced environment and must be able to multitask, communicate effectively, and manage your time efficiently.
• You must be organized, detail‑oriented, and able to work well under pressure.

Handling Problems

• You will need to resolve any issues or complaints, including scheduling conflicts, driver behavior, billing disputes, and any vehicle problems.
• You will need to be able to prioritize the most important situations and think quickly on your feet.
• You should think ahead and anticipate potential problems, such as allowing extra time during stormy weather.

Reporting

• You will maintain accurate records of all transportation requests, including patient information, pick‑up and drop‑off times, and billing information.

Monitoring Safety

• You will need to know about limits on how long drivers can work without rest and take that into consideration when making schedules.
• You need to decide the safest course of action, such as getting emergency help when a vehicle is involved in a roadway situation.
• Monitoring the performance of transportation providers to ensure that they meet service level agreements and quality standards.