Genpact is seeking a Sr. Associate - Customer Care - Non - Voice to handle customer inquiries via email, chat, and social media, ensuring accurate, timely responses and effective issue resolution.
You will log tickets in CRM, follow SOPs, and collaborate with cross-functional teams to maintain high CSAT and FCR metrics. Ideal candidates will have a Bachelor’s degree in business, communications, hospitality, IT, or marketing and hands-on experience with Zendesk, Freshdesk, or Salesforce.
#J-18808-LjbffrRemote Italian-Speaking AI Customer Care Associate in workfromhome at Unknown Company
This position is listed as full time and onsite.