Baptist Health is seeking a Service Management Analyst to join the IS Service Management team, remote eligible. The role centers on driving incident, problem, and change management within ITIL-aligned processes to ensure continuous service delivery in a high-availability healthcare environment.
You will perform RCA, maintain knowledge base documentation, and participate in major incidents and bridge calls, coordinating with resolver teams and leadership to meet SLA-driven resolutions.
#J-18808-LjbffrRemote IT Service Management Analyst - Incident Lead in jacksonville at Unknown Company
This position is listed as full time and able to be worked remotely.