GovCIO is seeking a Trainer Knowlege Manager to support the TSA Focus contract. The role is fully remote in the United States, leading a 24x7 Service Desk operation for a large enterprise and guiding Tier 1 agents to deliver rapid, high-quality IT support.
Requirements include a Bachelor's degree with extensive IT service desk experience, strong analytical and verbal skills, and the ability to manage knowledge bases and escalation paths across teams.
#J-18808-LjbffrRemote IT Service Desk Lead & Knowledge Manager in workfromhome at Unknown Company
This position is listed as contract and able to be worked remotely.