Boston Public Schools seeks an experienced leader to serve as Assistant Director of Technology Service Delivery, overseeing the Service Desk and Call Center while moving toward a modern ITSM framework for a consistent customer experience.
Reporting to the Director, you will build a service catalog, knowledge base, and standardized incident practices, while ensuring privacy controls and cross-training across Technology.
#J-18808-LjbffrRemote IT Service Delivery Leader in boston at Unknown Company
This position is listed as full time and onsite.