OpenLoop Health is seeking an IT Incident Manager to lead incident response remotely or from HQ in Des Moines. You’ll act as incident commander, manage communications to stakeholders, and coordinate with engineering, security, and product teams during outages.
You’ll design scalable playbooks for 24/7 operations, facilitate post-incident RCAs, and drive improvements across monitoring, ticketing, and escalation processes. A strong ITIL background and hands-on Atlassian experience are essential.
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