Yelp, Inc. is seeking an IT Helpdesk Technician to triage and resolve hardware and software issues for employees worldwide. You will support users via phone, chat, and ticketing, ensuring SLA adherence and proactive outage communication. Located in the US Eastern time zone, with an option to work remotely within ET regions.
This role emphasizes customer service, teamwork, and the ability to learn new technologies while maintaining efficient ticket workflows and documentation.
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