Proton Dealership IT, an affiliate of Reynolds and Reynolds, is seeking a customer-driven IT Helpdesk Support Technician to be the first point of contact for clients. This remote role involves guiding users through troubleshooting steps and documenting resolutions in the ticketing system.
You will diagnose hardware and software issues, replace failed components, and work with network devices such as switches, routers, and firewalls. Prior helpdesk experience is essential.
#J-18808-Ljbffr