The Inbound Order Support Representative will assist customers with order-related questions over the telephone. Responsibilities include checking order status, explaining delivery information, and helping customers resolve common order issues.
Responsibilities:
Answer incoming calls regarding customer orders.
Provide order status and delivery updates.
Assist with order changes and cancellation requests according to policy.
Record customer concerns and order-related information.
Coordinate with shipping and fulfillment teams.
Maintain accurate customer service records.
Requirements:
Strong customer service and communication skills.
Good attention to detail.
Basic data entry and computer skills.
Ability to follow order processing procedures.
Reliable internet connection and a quiet work environment.
Experience in retail or order support is an advantage.
Remote Inbound Order Support Representative in Britt at TechGropse Pvt. Ltd.
This position is listed as full time and onsite. It was posted 2 days ago.