Remote Hospitality and Services Coordinator

About 3 Dots
3 Dots is an event and travel agency specializing in personalized travel arrangements, hospitality services, and memorable event experiences.
We assist individuals, families, groups, and organizations with hotels, resorts, cruises, transportation, activities, excursions, group travel, and event coordination.
Our focus is providing dependable client service, helping clients with their requests, and keeping the planning process organized from beginning to end.

About the Role
3 Dots is seeking a Remote Hospitality & Client Services Coordinator to assist clients with travel, hospitality, events, and general service-related requests.
This is a client-facing role for someone who enjoys working with people, answering questions, coordinating details, and providing a positive customer experience.
The position may be a good fit for individuals with experience in customer service, hospitality, hotels, resorts, travel, reservations, retail, events, administrative support, or client services.
Previous travel or hospitality experience is helpful but not required.

Responsibilities
Communicate with clients by phone, email, and online platforms
Respond to client questions, requests, and follow-up items
Provide professional and friendly customer service
Assist with travel, hospitality, and event planning requests
Research hotels, resorts, cruises, transportation, activities, excursions, and other services
Help organize client preferences, reservations, itineraries, and travel details
Assist with group travel and event coordination
Provide information and recommendations based on client needs
Communicate with hotels, resorts, cruise providers, activity providers, and other vendors
Coordinate information between clients and service providers
Follow up with clients regarding outstanding information or requests
Maintain accurate client records and planning information
Keep track of multiple client requests, details, and deadlines
Assist with general administrative and coordination tasks
Help ensure clients receive timely updates and responsive service

Qualifications
Strong verbal and written communication skills
Friendly and professional approach to customer service
Excellent organization and attention to detail
Ability to manage multiple requests and priorities
Comfortable communicating by phone, email, and online platforms
Basic computer skills and willingness to learn new systems
Dependable and responsive
Ability to work independently in a remote environment
Interest in hospitality, travel, events, or customer service
Previous experience in customer service, hospitality, hotels, resorts, reservations, travel, retail, events, administration, or client services is a plus but not required

What We Offer
Remote work environment
Full-time and part-time opportunities
Training and ongoing support
Flexible scheduling options
Opportunity to develop experience in customer service, hospitality, travel, and event coordination
Exposure to hotels, resorts, cruises, destinations, activities, and events
Opportunity to develop valuable communication, organization, and client service skills

Who We’re Looking For
We’re looking for someone who is personable, dependable, organized, and enjoys helping people.
This position can be a strong fit for someone coming from hospitality, hotel or resort operations, customer service, retail, reservations, travel, events, administrative support, or client services.
If you enjoy communicating with people, coordinating details, answering questions, and helping create a positive client experience, we encourage you to apply.