Remote Holiday Coordinator

Life's A Dream Travel is seeking an organized, service-oriented **Remote Holiday Coordinator** to help clients plan vacations and holiday getaways that suit their interests, schedules, and budgets. You will explore travel options, coordinate reservations, and guide clients through the planning process with clear communication and careful attention to detail.

This role is ideal for someone who enjoys working with people, takes pride in providing helpful service, and can manage several travel requests while working remotely.

### Key Responsibilities

- Discuss clients’ holiday plans, preferred destinations, travel dates, budgets, and accessibility needs.
- Research vacation packages, accommodations, transportation, tours, and activities that match each client’s preferences.
- Develop personalized travel recommendations, itineraries, and clear quotes outlining costs and included services.
- Coordinate reservations through approved booking systems and confirm arrangements with travel suppliers.
- Review traveler information, reservation details, and special requests for accuracy.
- Explain deposit requirements, payment schedules, cancellation policies, and other booking conditions.
- Share booking confirmations, travel itineraries, and reminders about important deadlines and documentation.
- Direct clients to official resources for current passport, visa, and destination entry requirements.
- Assist with booking changes, cancellations, and travel questions, referring complex concerns to the appropriate contact.
- Keep client records organized, safeguard confidential information, and follow company procedures.
- Follow up before and after clients’ holidays to answer questions, collect feedback, and support future bookings.
- Stay informed about destinations, seasonal travel options, supplier offerings, and reservation procedures.

### Qualifications

- A professional, approachable manner and a commitment to responsive customer service.
- Clear written and verbal communication skills.
- Strong organization, attention to detail, and the ability to prioritize tasks.
- Confidence using email, online research, video conferencing, and digital business tools.
- Ability to work independently and contribute to a remote team.
- An interest in travel and a willingness to learn booking systems and company processes.

### Preferred Experience

- Previous experience communicating with customers by phone, email, or online chat.
- A background in hospitality, customer service, administrative support, travel planning, or reservations is a plus.