Provide remote technical support to end-users by troubleshooting software, hardware, and network issues. Respond to service requests via phone, email, or chat and ensure prompt resolution or proper escalation.
Responsibilities
- Respond to and resolve technical issues in a timely manner
- Provide step-by-step guidance to users remotely
- Log, track, and update support tickets in the help desk system
- Escalate unresolved issues to higher-level IT staff
- Maintain documentation of support procedures
- Ensure customer satisfaction with each interaction
Requirements
- Proven experience in IT support or help desk role
- Familiarity with Windows, macOS, and common software applications
- Knowledge of remote support tools and ticketing systems
- Strong problem-solving and communication skills
- Ability to work independently and manage time effectively
Remote Help Desk Support in traverse city at Unknown Company
This position is listed as full time and able to be worked remotely.