Remote Healthcare Contact Center Representative

Working remotely in a full-time capacity, the Contact Center Provider Services Representative will provide knowledgeable responses to client inquiries, resolve issues efficiently, and collaborate with team members to enhance service delivery. Key responsibilities Provide knowledgeable responses to basic client questions and escalate complex cases as needed Resolve client problems, update account history, and follow up to ensure inquiries are addressed Collaborate with team members and management to meet production targets and improve processes Required qualifications 2 or more years of customer service experience in any industry Knowledge of basic help desk software and Microsoft Office applications Strong problem-solving skills to effectively resolve inquiries Ability to communicate professionally in writing and verbally Understanding of team dynamics and stakeholder consultation for inquiry resolution