LumiMeds is a remote-first U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building next-gen e-commerce and clinical infrastructure for patients across the United States.
The Customer Retention Specialist will proactively reach out to at-risk patients, help with cancellations and pauses, and demonstrate the value of continued treatment. You will document interactions in the CRM and follow retention workflows to hit performance goals.
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