Remote Health Plan CSR — Empathetic Member Advocate

Johns Hopkins Medicine is hiring a Customer Service Representative for the Call Center in a 100% remote role. The position pays $21.87 per hour and requires permanent residency in Maryland, Delaware, Pennsylvania, Virginia, Washington D.C., or Florida.

Shifts are 5 days a week, with 8-hour days and rotating weekends. Responsibilities include handling inbound calls about Medicare Advantage benefits, enrollment, and claims status, while maintaining CMS guidelines and internal policies.