As a Remote Health Consultant, the full-time position will manage high-volume client interactions through various communication channels, providing empathetic guidance on health and fitness topics while contributing to process improvements in a remote environment. Key responsibilities Handle inbound and outbound client communications across phone, email, text, and Slack with accuracy and empathy Manage appointment scheduling, rescheduling, and cancellations efficiently, often dealing with dozens per shift Answer client inquiries regarding nutrition, health, fitness, and DEXA technology with clear and accurate information Required qualifications 3+ years of customer experience in a high-volume environment, with familiarity in CX platforms like HubSpot or Zendesk preferred Strong working knowledge of CX KPIs, metrics, and best practices Proven ability to quickly adapt and learn new systems, passing an internal assessment within 90 days Genuine interest in health, wellness, and fitness, with the ability to learn and explain DEXA science US-based with a reliable internet connection and a quiet home workspace