Horizon NJ Health is seeking a Remote Live Chat Support Representative to join our member-facing team. In this full-time, home-based role, you will be the first point of contact for members, delivering timely, accurate guidance through live chat and helping navigate benefits and services.
You will rely on strong written communication, empathy, and problem-solving to resolve inquiries, escalate complex cases when needed, and maintain detailed CRM records to ensure a seamless member experience.
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