Supporting FUNBOX National City, the part-time Remote Guest Services Representative will manage incoming phone calls, assist guests with reservations, and convert inquiries into birthday party bookings while ensuring a friendly and efficient guest experience. Key responsibilities Answer incoming calls and provide accurate information on tickets, birthday parties, and promotions Assist guests with booking and modifying reservations, ensuring all details are accurately documented Follow up with potential guests to convert inquiries into confirmed bookings, aiming for 3-5 additional birthday party bookings per week Required qualifications Previous experience in customer service, phone-based sales, or reservations preferred Strong verbal communication skills and a professional phone presence Ability to navigate multiple computer systems while speaking with guests Reliable high-speed internet and a quiet workspace for remote work Dependable attendance and punctuality with the ability to work independently