Remote Global Vendor Strategy & Operations Director

Affirm is building a remote-first, global vendor network for customer operations. We seek a Director of Vendor Strategy & Operations to lead BPO and vendor programs, drive customer experience, compliance, and cost-to-serve, and partner across product, engineering, and operations.

The role demands senior leadership experience in fintech/customer operations, with a track record of data-driven improvements, cross-functional influence, and managing large vendor ecosystems globally.