Remote Global QA Manager - Lead Quality & Innovation

Everise, Inc. is seeking a Quality Manager to lead QA across programs, ensuring adherence to client requirements and standards.

You will drive governance, coaching, and continuous improvement while collaborating with Operations, Training, and Client Services to boost customer experience. Responsibilities include overseeing audits for voice, chat, email, and back-office channels, analyzing metrics, presenting to senior leadership, and guiding QA teams toward measurable performance improvements in