ComPsych is seeking an experienced workforce planning leader to oversee forecasting, scheduling, and staffing for a global, 24/7 remote contact center supporting a remote clinical staff. You will drive capacity planning and monitor adherence across time zones.
The role involves configuring Genesys Cloud WFM/WEM, routing, and analytics, partnering with IT and leadership to maintain service levels and payroll operations; a Bachelor's degree and 5+ years in multi-channel centers are required.
#J-18808-LjbffrRemote Global Contact Center Workforce Manager in Remote at Unknown Company
This position is listed as full time and able to be worked remotely.