Remote Fraud Call Center Representative - Puerto Rico

Remote Fraud Call Center Representative

Location: Remote Must reside in Puerto Rico

Pay Rate: $12.10/hour

Employment Type: Full-Time

Shift Information: Must be available to work any 8-hour shift, Monday through Sunday

Job Summary:

We're hiring a Remote Fraud Call Center Representative in Puerto Rico to provide high-quality customer service support in a fast-paced call center environment. In this role, you will handle inbound customer calls, resolve inquiries, and deliver a positive customer experience while meeting performance goals.

Key Responsibilities:

• Provide professional customer service support via inbound calls
• Handle high-volume call center interactions efficiently and accurately
• Resolve customer inquiries, issues, and complaints in a timely manner
• Maintain accurate records through data entry and system updates
• Follow company processes, compliance standards, and quality guidelines
• Meet productivity, attendance, and performance metrics
• Collaborate with team members to improve customer satisfaction

Required Qualifications:

• High school diploma or GED required
• Minimum of 6 months of call center, customer service, or dispatch experience
• Strong communication and customer service skills
• Ability to work in a fast-paced call center environment
• Basic computer skills and ability to navigate multiple systems
• Reliable attendance and strong work ethic
• Proficient in English
• Must reside in Puerto Rico and be authorized to work in the U.S. permanently.
• Ability to successfully complete a background check, credit check, and security fingerprinting

Preferred Qualifications:

• Banking or financial services experience

What We Offer:

• Competitive hourly pay
• Monthly incentive opportunity of up to $350 after training by meeting performance metrics
• Night or weekend differential, based on shift worked
• Benefits from day one (medical, dental, vision) for eligible roles
• Paid time off and holidays
• Paid training
• Career growth and advancement opportunities
• Supportive and inclusive work environment

Training Requirements:

• Complete a mandatory 3-week paid training program (Week 1 classroom training; Weeks 23 supported call handling).
• Maintain an average quiz score of 80% or higher and complete all required E-Learning courses.

Technical & Workspace Requirements:

• Secure wired high-speed internet connection, including a verified speed test of at 50 Mbps download & 10 Mbp upload; (Wi-Fi not permitted).
• Dedicated workspace with a desk, chair, and a quiet, distraction-free environment.
• Company equipment provided

Apply now and make an impact from day one