the company is a remote-first, but not remote-only organization. The role focuses on owning and resolving complaint-related support escalations from intake to closure, using tools like Salesforce, Control Center, and Athena to trace root causes and determine resolutions.
We expect 2+ years in consumer support or escalation management within fintech or crypto, with the ability to manage a full caseload and communicate clearly in writing.
#J-18808-LjbffrRemote-First Complaints Analyst II (FinTech Escalations) in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.