ITCON Services is seeking an experienced Program Manager to lead a large-scale federal contact center program in a remote capacity. You will serve as the primary client contact, ensure contract execution, and drive performance across distributed teams and subcontractors.
The ideal candidate has extensive federal program leadership experience, deep knowledge of SLAs/KPIs, and the ability to manage facilities, staffing, and budgets while delivering superior service.
#J-18808-LjbffrRemote Federal Contact Center Program Manager in workfromhome at Unknown Company
This position is listed as contract and able to be worked remotely.