Tixr is seeking a Fan Support Agent to be the first point of contact for fans with questions about tickets, orders, and event experiences. You will handle Intercom-based inquiries, troubleshoot issues, and guide fans through self-service tools, maintaining a friendly, fan-first tone.
You will join the wider Client Success team, collaborate with AI support, meet SLA targets, and help improve help content. This role offers 100% remote work with some hybrid options and room to grow within the fan
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