Sharecare is seeking a Customer Service - Escalations specialist to handle escalated member concerns and support the Help Desk. You will research inquiries submitted by phone, chat, email, or fax and provide timely resolutions while keeping members informed.
You will collaborate with the Customer Service Manager to train the team, identify escalation trends, and contribute to root cause analysis. The role supports flexible hours and remote work, with a focus on improving first contact resolution
#J-18808-LjbffrRemote Escalations Specialist - Customer Support in workfromhome at Unknown Company
- Typical pay
- $39,130–$58,290
For context, most customer service representatives earn between $39,130–$58,290 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.