Collectors Universe, Inc. is seeking an Escalations Manager to own resolution of high-value customer cases, acting as the definitive decision point when cases are sensitive, high-value, or legally exposed.
You will verify data, apply judgment frameworks, and know when to involve Legal or Finance, while coordinating with stakeholders across the business. You will report to the Director, Customer Experience, with flexibility to work from Santa Ana, CA, Jersey City, NJ, or remotely.
#J-18808-LjbffrRemote Escalations Lead, Power Packs in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.