Embedded Shishya in the Philippines is seeking an Enterprise Service Desk Team Lead responsible for acting as a technical escalation for Tier 1 & 2, mentoring analysts, and ensuring SLA-driven ticket flow within the service delivery model.
The role requires strong IT infrastructure knowledge across Windows, Server, 365, Entra ID/AD, Citrix, virtualization, and email security, with a focus on customer satisfaction and timely resolutions.
#J-18808-LjbffrRemote Enterprise Service Desk Team Lead - Night Shift in workfromhome at Unknown Company
This position is listed as full time and onsite.