Xapo Bank is seeking a Customer Success Team Lead (Remote - EMEA) to lead a 10-11 person advisory team, ensure KPIs are met, and drive continuous improvement across customer support processes. This maternity cover role lasts 6 months with potential extension.
The position is fully remote, with coordination across multiple time zones and departments to optimize CSAT and retention. The ideal candidate brings 5+ years in operations or customer success leadership, strong coaching and analytics
#J-18808-LjbffrRemote EMEA Customer Success Lead in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.