Nordic is seeking a Clinical Service Desk Agent I to support physicians and clinicians by troubleshooting EHR and workflow issues across Epic, Cerner, Meditech, and other systems. You will handle calls, chats, and emails from multiple clients while maintaining a high standard of customer service.
The role requires remote work with flexible shifts (evenings, weekends, holidays) and a focus on First Contact Resolution, documentation, and collaboration with the Service Desk team to ensure patient
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