LMI is seeking a Functional Service Desk Agent with DoD contracting experience to support the Army Contract Writing System (ACWS) as part of the Tier 2 Functional Service Desk. This role requires an active Secret Clearance and strong experience in federal contracting, ServiceNow AESMP, and ITIL practices.
The candidate will triage, diagnose, and resolve functional incidents, coordinate escalations, and contribute to knowledge content while maintaining SLA targets and customer communications.
#J-18808-LjbffrRemote DoD ACWS Service Desk Analyst in workfromhome at Unknown Company
This position is listed as contract and onsite.